SHIPPING

We Ship Worldwide !

1. United States Standard Shipping - $3.99.
Standard fee regardless of the weight and size of your package.

2. Express Shipping - $15.00.

Due to uncontrollable factors (taxes, traffic), we do not arrange express shipping to some countries (e.g. Croatia, Brazil) under normal cases. $15.00 express shipping fee is not available for refund if customer requests a return or exchange.

SHIPPING TIME

1. After your payment is verified, it can still take up to 5 business days to process your order before shipment. NOT included in "Delivery time".

2. Delivery might take longer during holidays or weekends.  

3. For express shipping, orders will be processed in 1-5 days and 3-7 working days for the delivery under average circumstances. 


Country
Delivery Time
Traceable normal express

UK, USA, France

YES

10-18 
working days

5-7 
working days

Australia, Belgium, Canada, Luxembourg, Netherlands, Germany, Spain, Finland, Iceland, Switzerland, The Czech Republic, Cyprus, Greece, Portugal, Italy

YES

10-20
working days

3-6
working days

Malta, Turkey, Bulgaria, Norway, Denmark, Sweden, Ireland, Slovakia, Poland, Slovenia, Romania, Hungary, Russia, Latvia, Lithuania, Estonia

YES

10-25
working days

3-7
working days

Saudi Arabia, United Arab Emirates, Jordan, 
Qatar, Kuwait, Lebanon, Oman, Bahrain

YES

10-25
working days

3-7
working days


Other Countries


YES

15-25
working days

 

SHIPPING ADDRESS

1. Please make sure your shipping address is correct before you place an order. Customer will bear all costs due to incorrect addresses.
2. We do not ship to Africa areas except Egypt and South Africa.
3. We do not accept PO Box address, BFPO address (UK) or APO/FPO address.

UNSUCCESSFUL DELIVERY

1. Cancellation
Please inform us as soon as possible if you want to cancel your order.
If the order is already shipped, please sign the parcel and refer to our return policy. We won't take any responsibility if customers refuse to sign the parcel.

2. Unsuccessful delivery
Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):

  ① Incorrect address.
  ② Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.
  ③ Awaiting collection as requested by recipient, but the recipient didn't show up.
  ④ The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.

Contact Us

Don't hesitate to email us at shopcrystalline@gmail.com if you have any questions.