RETURNS

Returns & Exchanges


We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 10 days of receipt for most items in new condition.


 

1. Get in touch with our customer service representative by submitted a return request below. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off your package at the local post office.
4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

Return Conditions


1. You have 10 days to decide if an item is right for you, if not, you can certainly come to us within 10 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.

Return Address


If you wish to return the items to the nearest return address, please contact customer service at shopcrystalline@gmail.com, our customer service representative will get back to you within 48 hours.